Answers To
Your FAQs

If you wish to delete your account, please email us at hello@focalpointapparel.co.uk with your details.

When completing the checkout, you will be prompted to create an account if you would like to.

No, an account isn’t needed to place an order with us, but it can be useful to create an account so you can view order history and updates

We aim to reply to emails within 2 working days; but please note busy periods can cause slight delays.

Once you have placed your order, it is too late to adjust the order or change the delivery address on the website.

There is a window once the order is placed where we can adjust your order or cancel it if you wish for us to do so; if this is the case please email us at the soonest possibility so we can assist with resolving the issue.

When you go to checkout, submit the code and all eligible offers will be applied to your basket.

We offer PayPal at the checkout for payment; if you don’t have. A PayPal account though don’t worry, you can use the PayPal gateway to pay with a debit or credit card.

If you need to send an order back to us; you may do so within 7 working days of delivery. To do so you must notify the team via email within those 7 working days. You will then receive a refund or replacement item as soon as possible; within 14 working days at most. You must arrange for and pay the costs of returning the products to us; while in your possession, you must keep any product for return to us in perfect, unworn condition.

Sure! All orders come with a few stock logo stickers that look great on the back of a laptop or phone case.

We’re always working towards making our brand as environmentally friendly & ethically positive as possible; that starts with the manufacturing of our clothes. All our T-shirts, Hoodies and Sweatshirts are all made from 100% sustainable and traceable cotton; and are produced in factories that treat their workers exceptionally well.

For more information, please see our sustainability page here.

Focal Point ships to anywhere in the UK.

All clothing is made to order; we aim to complete orders within 7 days of purchase.

After orders have been completed you will receive a shipping confirmation informing you that the parcel has been dispatched.

UK orders will be shipped via Hermes, Transit times vary dependant on location, between 2-5 days.

More shipping information available here.